Returns, Refunds and Exchanges Policy

How To Return An Item

This only applies to Physical books. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email awodele.ifayemi@ileifa.org to request a refund.

2. Mail your returned item to:

Ileifa
Returns Department
19513 E 42nd Ave
Denver, CO 80249

Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned. These items include special work done exclusively for you, eBooks, and all Ifa work.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

This only applies to Physical Books. All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling fees that you paid on the order.

Exchanges

This only applies to Physical Books. If your book has any printing defects you will not be subject to a restocking, but you still have to pay for the return shipping.

Payment Policy

Accepted Methods of Payment

  • Credit Card (Visa, Master Card, American Express, Discover)
  • Western Union
  • Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Western Union

Ile Ifa
19513 E. 42nd Ave
Denver, CO 80249

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx
  • DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

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